About Customer Tech Support

Privacy Consent

For the processing of personal information for legitimate business purposes and by Obligation of the Law as per the Consumer Protection Act, and Medicines and Substances Related Act: VitalAire collects, stores and uses the information to:

a.) Perform services between the customer and VitalAire Diabetes.
b.) Communicate requested information and support to customers;
c.) Respond to queries, responses or complaints submitted to VitalAire Diabetes;
d.) Invoicing, order processing and delivery with approved VitalAire Diabetes distributors/ approved 3rd party contracted couriers
e.) Compile, process and provide complaint and related product and health information to Dexcom or Tandem for regulatory reporting purposes and post-market surveillance in the USA, Europe and South Africa;
f.) Compile non-personal statistical information about diabetes management.
g.) Reporting from wholesalers/ distributors, medical device serialisation and traceability as required by ISO13485 standards.